Return or Refund Policy

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Over 35 Years of Lapel Pins, Medals, Commemoratory Coins, Key Chains, Buckles | Promotional Products & Items Supply - Jin Sheu

Jin Sheu Enterprise, founded in 1984, is a leading manufacturer and exporter of lapel pins, key chains, medals, military coins, belt buckles, embroidered patches and promotional lanyards. With a manufacturing site of over 64,000 square meters and 2,000 sophisticated workers, plus the latest automatic electroplating plant and soft enamel color dispensing machines, we surpass our competitors in delivery time, quality and service, especially for large quantity required on short notice, or complicated designs needing experienced workers, Jin Sheu is the number one choice as we are equipped to offer integral services.

Serving 500 brands in 146 countries worldwide with more than 35 years of experience manufacturing Gift and Promotional Items, Jin Sheu is an expert.

Jin Sheu has been offering high-quality gift and promotional items with 100% satisfaction guaranteed‎. If you are looking for a trustworthy promotional product supplier with solid reputation, look no further than Jin Sheu.

Return or Refund Policy

Immediate quality control is the necessary procedure after goods arriving your office or warehouse, or at least check it before you dispatch them to your clients. If the claims requested after goods been used, we won’t be responsible for it, especially for the plating fade out, scratching or mechanism function failure as we have no idea about the way of usage; if the goods stored within 6 months after the invoice date and the packing remained closed, we will be responsible for the claims, but we need your kind cooperation before discount offered or returned for fixing or reproduction for replacement.

1) We need the photos shots as proof and for some conditions, we need more pictures rather than just one photo, also we will compare the samples kept in our office as well as in the China factory.
2) Confirm the percentage or actual quantity of defectiveness.
3) A return authorization is required for all returns. Return will not be accepted and your account will not be credited if you do not have a return authorization from Jin Sheu. Sometimes reproduce is more economical and faster than returned for fixing.
4) If goods needs to be returned, postage fee for sending back and forth is negotiable according to different situations, but we won’t be responsible for your internal postage fee because you should have checked the quality before dispatching in the very beginning.
5) We will keep you informed the destination, the method (by sea; air or by courier) and the agency…etc. for returned goods.

We believe there are countless different situations for claims and it is hard to name all the circumstances, just simply stress the major issues we need you be cooperative. The more collaborative we are, the sooner the claims solved.